PandaVPN Product & App Behavior FAQs

Smart Mode automatically selects the appropriate connection method based on the current network conditions. It is suitable for new users who are not sure which protocol or mode to choose, as well as for daily browsing, streaming, and first-time connection.

Smart Mode lets the client automatically choose a suitable connection method, making it ideal for most users’ everyday use.

Global Mode routes all traffic through the VPN for stronger privacy protection, but it may slow down access to local websites, apps, or LAN devices. On mobile, it is usually named Tunnel All for Privacy; on PC / Mac, it is usually named Encrypted Proxy: Global (Exclude LAN).

Different PandaVPN clients may support slightly different modes. Please refer to what is shown in your client.

1. Smart Mode
   The client automatically selects a suitable connection method. Recommended for most daily use.
2. Global mode
   All traffic goes through the VPN, providing stronger privacy protection, but local websites, apps, or LAN devices may become slower.
   On mobile, this is usually called: Tunnel All for Privacy
   On PC / Mac, this is usually called: Encrypted Proxy: Global (Exclude LAN)
3. Tunnel All Except Region
   Traffic goes through the VPN by default, but traffic for the selected region connects directly. For example, if United States / US is selected, US-related websites and apps connect directly, while other traffic goes through the VPN.
4. Tunnel Target Region Only
   Traffic connects directly by default. Only traffic to the selected region goes through the VPN. Suitable for accessing websites or streaming services in a specific country or region.
5. Tunnel Social Media Only
   Only social media or streaming traffic such as YouTube, Facebook, and X goes through the VPN. Other traffic connects directly.
6. Per-App VPN
   Mobile clients can use Per-App VPN to choose whether specific apps use the VPN.
7. Custom Split Settings
   Advanced users can use Custom Split Settings to customize IP, domain, or rule-based routing, deciding which traffic goes through the VPN, connects directly, or is blocked.
8. Protocol modes
   PandaVPN, OpenVPN, and WireGuard are different connection protocols. If the connection is unstable or slow, try switching protocols.

Recommendation:
If you are not sure which mode to choose, use Smart Mode first. If local websites or apps become slow, use Tunnel All Except Region or another split-tunneling mode.

This is usually related to the current connection mode or split tunneling settings. Some modes route all traffic through the VPN, while others only route traffic from specified regions, specified Apps, or specific types of traffic through the VPN.

Please check whether you are currently using Smart Mode, per-App settings, bypass specified regions, proxy only specified regions, or Custom Split Settings. Supported modes may vary by client, so please refer to what is shown in the client.

The server list is grouped by server tier, country or region, and some usage scenarios, making it easier to choose a suitable server.

Common groups:

1. Free / Premium / Premium+
   These are different server tier tabs. Free servers can be used for free. Premium and Premium+ servers require the corresponding account access or plan status.
2. Smart-Select Server
   Smart server selection. After tapping it, the system will automatically recommend a suitable server based on your current network conditions.
3. Recommend
   Recommended servers. The system recommends available servers based on your network conditions.
4. Country or region groups
   Groups such as America, Asia, Europe, USA, Oceania, and Middle East indicate the server location. You can choose a server based on the region you want to access.
5. BitTorrent
   Servers in this group allow BT downloads.
6. Streaming servers
   There is currently no separate Streaming group. If you want to watch Netflix, Disney+, HBO, or other streaming services, you can search for the platform name in the server list, or choose a server with the corresponding platform tag in its name.

In addition to the groups above, other servers are usually categorized by country, region, or server tier. You can choose a server based on your access needs.

The abbreviations in server names usually indicate the network service provider, region, or supported service.

For example, HKT, HKBN, APNIC, HKCM, PCCW, HiNet, SoftBank, and similar abbreviations usually refer to the network service provider related to the server.

If a server name contains a platform name, such as Netflix, BBC iPlayer, AbemaTV, Viaplay, or VIU, it usually means the server is more suitable for accessing that platform.

If access is abnormal, we recommend switching to another server in the same region and trying again.

Server latency usually means the response time between your device and the server. The lower the latency, the faster and more stable the connection usually is; the higher the latency, the more likely you may experience slow loading or lag.

PandaVPN may update server names and groups based on route maintenance, server optimization, or regional adjustments. This is normal, so please refer to what is currently shown in the app.

This may be caused by a delay in system status refresh, network switching, or VPN configuration synchronization. Please use the connection status inside the PandaVPN app as the main reference. If they do not match, you can disconnect and reconnect, or restart the app and check again.

PandaVPN does not limit usage traffic and does not actively limit connection speed. You can use it as needed.

However, please note that PandaVPN does not replace your internet connection and is not a “free data” tool. When using PandaVPN, your device still needs to be connected to Wi-Fi or mobile data first, and it will still consume the corresponding Wi-Fi or mobile data traffic.

In simple terms:

1. PandaVPN itself does not limit traffic.
2. PandaVPN does not make mobile data or Wi-Fi traffic free.
3. If your device is not connected to the internet, PandaVPN cannot connect or be used.
4. Actual speed may be affected by your local network, carrier, region, and selected server.

If you cannot access the internet after connecting, please first check whether your device’s Wi-Fi or mobile data is working normally, then try changing the PandaVPN server or protocol.

No. PandaVPN needs to connect to the internet through mobile data or Wi-Fi. If the device itself has no network connection, the VPN cannot establish a connection either.

Premium usually refers to advanced server routes that may require the corresponding membership access to use.

Premium+ is a higher-tier route offered by PandaVPN, mainly for users with higher requirements for speed, stability, or access to specific regions. It is suitable for HD video, streaming, gaming, or scenarios that require higher connection quality.

Currently, Premium+ routes are still in testing or available for a limited time. The exact availability is based on what is shown in the client. After the test or free-access period ends, you may need to upgrade your plan to continue using Premium+ routes.

Premium+ is a higher-tier server category provided by PandaVPN, mainly for users with higher requirements for speed, stability, or access to specific regions.

Premium+ servers usually use higher-quality server resources and are suitable for HD video, streaming, gaming, or scenarios that require better connection quality.

Premium+ servers may still be in testing or available for a limited-time trial. The actual availability is subject to what is shown in the client. After the test or free access period ends, you may need to upgrade your plan to continue using Premium+ servers.

If the connection is not ideal, try switching to another Premium+ server or changing the protocol.